Tech trouble?
Just ask Jeannie.
A calm, friendly helper for the TV, the phone, the printer, anything. Built for older adults, loved by their families.
A calm, friendly helper for the TV, the phone, the printer, anything. Built for older adults, loved by their families.
No menus, no error codes — just plain conversation.
Say what's wrong in your own words — “my email won't open.” Typing works too.
Jeannie answers one simple step at a time — never a wall of instructions.
Most snags are fixed in minutes. When they're not, Jeannie knows when to call in help.
Half of tech trouble is not knowing what the thing is called. So Jeannie never makes you name it — point the camera at it and she'll take it from there.
Every device you've asked about stays on the home screen — along with the fixes that worked last time.
The second call about the same printer shouldn't start with the same twenty questions.
What went wrong, what you already tried, and what finally worked — kept against that device, not lost in a chat log.
Brand, model, which room it's in, how it's plugged in. Every answer gets more specific to your TV, not TVs in general.
Every problem you solve earns a certificate — Rookie, Helper, Pro, Wizard. Small proof that you're getting the hang of it.
From a frozen laptop to a Wi-Fi router that won't behave, Jeannie speaks the language of everyday devices.
“Please hold” calls are the scariest part of tech for many older adults. With Call Assist, Jeannie listens and responds on a second phone — or coaches you by text on just one.
Fake virus pop-ups and tech-support scams are one of the most common ways older adults get targeted — Jeannie knows how to spot both.
Nobody who's frozen in front of a “YOUR COMPUTER IS INFECTED” pop-up stops to type out a question. So they don't have to.
The ⚠️ button sits next to the Helper Code — reachable even while a scammer is still talking.
Helper Mode closes the gap of not being in the room — connect with one simple code.
A code alone isn't enough. You agree on a shared word between yourselves first, and they have to approve the request on their own phone before you see anything. They can end the session from their side at any moment, and their conversations stay encrypted end-to-end the whole time.
Helper Mode isn't a dashboard you have to remember to check. The phone tells you.
If a scam looks like it's happening right now — someone on the line, someone asking for access — your phone rings out. Everything less urgent waits for the digest.
Encrypted end-to-end“Contact Helper” on their home screen pings you directly — no dialling, no explaining, no waiting until it's too awkward to ask.
Recent activity shows what they've been fixing and how it went — and flags it if the same scammer keeps coming back for them.
What lands on the helper's phone when it's genuinely urgent.
Two ways in: their code from anywhere, or their phone in your hands.
An assistant that goes silent the second the internet does is no use for the one problem people call about more than any other.
The order matters and it's the bit everyone gets wrong: both boxes off, the modem back on alone, then a full minute's wait before the router. She holds the clock so you can't rush it.
No connection neededWhich light means internet, where the password is printed — saved ahead of time for your exact model, back when you still had a signal.
No connection needed“Hang up — no real company phones you about a virus” doesn't need the internet to be true. Offline, she still says it.
No connection neededBig buttons, warm colors, an unhurried voice — made for people who find most apps too fast and small.
Tech Jeannie was built by a senior help desk technician turned developer, with 10+ years helping people of every comfort level with technology. It started for his own family — and every answer is still reviewed and fine-tuned by someone who's spent a career listening to how people actually ask for help.
One tap makes everything bigger — nothing ever overlaps.
A warm voice reads every answer aloud, as slow as you like.
A gentle dark theme for tired eyes and dim rooms.
No microphone? Type instead — every path leads to the same help.
Each device remembers what's gone wrong and what fixed it.
Not sure if it's a trick? Ask Jeannie — a patient second opinion.
Simple mode hides everything but the one button you need. There's a fuller version underneath if you ever want it.
Widgets put Scam Check and “start a chat” one tap away, without opening the app first.
A short guided tour points at the real buttons the first time — then gets out of the way for good.
The same conversation in easy-on-the-eyes mode — one step at a time, and always a way to say “that fixed it.”
The person who needs help never pays, and never hits a wall mid-problem. Premium is for the family member doing the worrying.
Two things are free for everyone, permanently: a scam check never counts against anything, and an urgent alert always reaches your helper — whether anyone is paying or not. Some things shouldn't have a paywall in front of them.
Download Tech Jeannie — a patient helper that's always awake, and a little peace of mind for you.
We're beta testing a free Pro version on both platforms before launch. Email TechJeannieApp@gmail.com to be considered.